Industry Solutions — Kenya
Tourism & Hospitality Insurance
Hotels, safari camps, tour operators — specialist cover for East Africa's tourism industry.
Tourism & Hospitality Insurance
Sector
Understanding Your World
The Tourism & Hospitality Insurance Challenge
Tourism generates USD 1.5 billion+ annually for Kenya and Tanzania combined. A hotel fire, a safari vehicle rollover, a food poisoning claim from a lodge — without specialist insurance, one incident can end a tourism business. Acentria Tourism Insurance covers hotels, safari operators, lodges, travel agents, and MICE venues across East and Southern Africa.
- Guest liability exposure from hotel operations, pool areas, and adventure safari activities
- Vehicle accidents on remote safari roads and off-road bush terrain
- Food safety and poisoning claims from lodge and restaurant operations
- Property damage at remote lodges far from emergency services and repair workshops
- Business interruption during the low season or following a major incident
- Event cancellation for conferences, weddings, and corporate functions at tourism venues
Tourism & Hospitality Insurance Sector
KenyaHow We Help
Our Solution for Tourism & Hospitality Insurance
Hotel & Lodge Property
All-risks property cover for hotels, camps, and lodges — buildings, contents, FF&E, and stock against fire, theft, storm, and accidental damage.
Guest Liability
Comprehensive public liability for guest injury and property damage claims arising from hotel operations, safari activities, and pool and wellness facilities.
Safari Vehicle Fleet
Specialist motor fleet cover for game drive vehicles, airport transfers, and coach tours — including off-road and bush use in game reserves.
Event/MICE Cover
Cancellation, public liability, and equipment cover for conferences, exhibitions, weddings, and corporate events at tourism venues.
Tour Operator Liability
Professional liability and third-party cover for licensed tour operators — protecting against client claims from itinerary failures, supplier defaults, and accidents during tours.
Travel Agent Liability
Errors and omissions cover for travel agents and OTAs against client claims arising from booking errors, supplier insolvency, and itinerary failures.
Products
Recommended Products for Tourism & Hospitality Insurance
Authorised & Regulated
Fully Licensed Across Africa
Acentria operates under the regulatory oversight of the relevant national insurance authorities in every market we serve — so your cover is always backed by law.
2025 Claims Performance
Backed By The Best
Our Reinsurance & Partner Network
Acentria's capacity is supported by the world's largest reinsurers and trusted African financial institutions — so every claim is backed by solid capital.
Reinsurer
Reinsurer
Reinsurer
Reinsurer
Client Stories
Trusted by Thousands Across Africa
Acentria's motor insurance claim was processed in under 24 hours. Their team guided me through every step — truly outstanding service.
David Mwangi
Fleet Manager, Transline Group
Our company has relied on Acentria for group life and health cover for three years. They understand the African insurance landscape better than anyone.
Grace Kamau
Head of HR, Safaricom PLC
Where We Are
Our Offices Across Africa
Every office commits to our service response SLA — so you always know when to expect to hear from us.
Nairobi
Westlands Road, Westlands, Nairobi
Get a Quote for Your Tourism & Hospitality Insurance Business
Our Kenya team specialises in the tourism & hospitality insurance sector. Contact us today for a tailored insurance review and competitive quotation.