Legal
Privacy Policy
Last updated: April 2026
1. Introduction
Acentria Group ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of personal information:
- Identity Data: Name, date of birth, national ID or passport number.
- Contact Data: Email address, phone number, postal address.
- Financial Data: Bank account details, payment card information.
- Usage Data: Information about how you use our website and services.
- Technical Data: IP address, browser type, device identifiers.
3. How We Use Your Information
We use your personal information to:
- Provide and administer insurance and financial services
- Process claims and payments
- Communicate with you about your policy or account
- Comply with legal and regulatory obligations
- Improve our products, services, and digital platforms
- Detect and prevent fraud and financial crime
4. Legal Basis for Processing
We process your personal data on the following legal bases: performance of a contract, compliance with a legal obligation, legitimate interests, and — where required — your consent.
5. Data Sharing
We may share your information with:
- Reinsurers and co-insurers for risk management purposes
- Regulatory and law enforcement authorities as required by law
- Service providers who process data on our behalf under strict data processing agreements
- Group companies within the Acentria Group
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. Typically, insurance records are retained for a minimum of seven years after the policy expires.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of your data (subject to legal obligations)
- Object to processing
- Data portability
- Lodge a complaint with the relevant data protection authority
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
9. Cookies
We use cookies and similar technologies on our website. Please see our Cookie Policy for full details.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at: privacy@acentriagroup.com